IS POSTAGE AVAILABLE?

We offer postage exclusively within Australia. Upon packing and arranging the courier, all orders receive an emailed tracking number. I strive to ensure that your order is packed and delivery organized within 48 hours.

For customers residing in regional, remote or country areas, there might be a postage surcharge. In such cases, we will get in touch with you to provide a shipping estimate.

Alternatively, you are more than welcome to pick up your order from our home studio at Woongarrah on the NSW Central Coast, 2259.

We take the utmost care in packaging all items; however, please be aware that we cannot guarantee against loss or damage caused by the courier service.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Payments via Paypal or credit card are available through the website or message for payment via direct deposit. For layby options, please send me a message, and we'll be happy to assist you with the arrangement.

WHY ARE SOME ITEMS PICK UP ONLY?

Due to the size and/or fragility of some products it is not practical to send by post.

Pick up is from Woongarrah 2259 on the NSW Central Coast.

HOW DO I TAKE CARE OF MY CHEESE/SERVING BOARDS?

It is recommend that you do not place food or cut directly on the resin. Every board includes detailed care instructions.

CAN I COME AND VIEW THE PRODUCTS?

Certainly! You are more than welcome to come and view our exquisite range of homewares. We take immense pride in showcasing our beautiful collection, and we always enjoy meeting new people.

Feel free to get in touch with us to schedule a convenient time for you to visit. You can explore our ready-made items or discuss a custom commission at our home studio in Woongarrah, NSW 2259. We look forward to meeting you!
 

DO YOU DO COMMISSION PIECES?

Certainly! We are more than happy to create custom commission pieces for you. Please don't hesitate to get in touch with us to discuss and bring your unique Vivid Design creation to life!

DO YOU OFFER REFUNDS/RETURNS?

Each item is meticulously handcrafted, ensuring its originality and uniqueness. As a result of this individual attention, no two items are identical. Please note that slight imperfections may exist due to the nature of the materials used.

Rest assured, I take immense pride in my work, and each item undergoes a rigorous inspection process before it is sent out. This commitment to quality ensures that every piece meets my high standards.

We do not offer refunds or accept returns on any products, including instances of change of mind or incorrect handling of products. Kindly follow the care instructions provided. If you have any concerns or queries about our products, feel free to reach out to, and we will be more than happy to assist you.